PRIVACY POLICY
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.
1. INFORMATION WE COLLECT
Depending on your interaction with our website, we may collect:
Personal Information
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Order history
Technical Information
- IP address
- Browser type
- Device information
- Cookies
- Website usage analytics
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process orders
- Deliver products
- Provide customer support
- Prevent fraud
- Improve website performance
- Comply with legal obligations
- Communicate order updates
We only collect information that is reasonably necessary for these purposes.
3. AI FEATURES
Certain website functions, customer support interactions, and content may utilize artificial intelligence (AI) technologies. Where AI tools process information on our behalf, they are used to assist in providing services and improving the customer experience. Appropriate safeguards are implemented to protect personal information.
4. INFORMATION SHARING
We do not sell your personal information. We do not rent your personal information. We do not share your personal information with third parties for their own marketing purposes.
Information may be shared only with trusted service providers who help us operate our business, such as:
- Payment processors
- Shipping carriers
- Website hosting providers
- Fraud prevention services
These providers receive only the information necessary to perform their services and are expected to protect it.
5. PAYMENT SECURITY
Payment information is processed by secure third-party payment providers. We do not store complete credit card numbers or payment credentials on our servers.
6. DATA SECURITY
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage is completely secure, we take reasonable measures to protect your information.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Maintain business records
- Meet legal, accounting, and tax obligations
- Resolve disputes and prevent fraud
When information is no longer required, it is securely deleted or anonymized where reasonably practicable.
8. COOKIES
Our website uses cookies and similar technologies to remember preferences, improve website functionality, analyze website traffic, and enhance user experience. You may disable cookies through your browser settings, although some features of the website may not function properly.
9. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Withdraw consent where applicable
- Make a complaint to the appropriate privacy regulator
10. CHILDREN'S PRIVACY
This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes become effective upon posting to this page.
13. CONTACT US
If you have questions regarding this Privacy Policy, please contact:
Email: support@peptideedge.ca